Case Study

Unified Shopping Experience Platform

Retail4 min

Delivering a seamless shopping journey across online and in-store channels.

Project Overview

Customers faced disjointed experiences between e-commerce and stores. We unified identity, synchronized loyalty in real time, enforced promotion consistency, and integrated live inventory visibility.

Key Challenges

Channel Disconnection

Delayed Loyalty Sync

Inconsistent Promotions

No Real-Time Inventory Visibility

Reduced Customer Lifetime Value

Our Solution

  • Centralized Customer Identity
  • Real-Time Loyalty Sync
  • Promotion Consistency Engine
  • Live Inventory Integration

Key Technologies

Adobe Experience CloudAzure Event HubSnowflakePower BIAzure Cloud

Impact

25%

Increase in repeat purchases

40%

Improvement in loyalty engagement

20%

Reduction in inventory complaint tickets

Client Testimonial

“Our customers now enjoy a seamless shopping journey, whether online or in-store. Engagement and loyalty are up across the board.”

— Chief Customer Officer, Global Retail Brand